Frequently Asked Questions
Have a question about working with us? Here are answers to some of the things our neighbors and small business clients ask most often. If you do not see what you are looking for, please reach out, and we will be glad to help.
What areas do you serve?
We are based in Dorchester, Nebraska, and proudly serve individuals, small businesses, and rural communities throughout Southeast Nebraska. If you are nearby and unsure whether you are in our area, just reach out and ask.
Do you work with both home users and businesses?
Absolutely. We help everyone from home computer users to small businesses needing full-scale network and project support. Whatever the size of the job, you will get the same honest, practical service.
Do you offer remote support?
Yes. For many issues we can help you right away through secure remote support using Splashtop SOS. You will find the download link on our Support page, and you only need to run it while you are working directly with one of our technicians.
How much do your services cost?
We believe in honest work at fair, transparent rates with no surprise fees and no confusing jargon. Because every situation is a little different, we are glad to talk through your needs and provide a clear estimate. Your initial consultation is free.
Can you recover data from a failed or damaged hard drive?
In many cases, yes. We offer data recovery services for deleted files, failed drives, and inaccessible storage. Before any work begins, we will give you an honest assessment of what is realistically recoverable so you can decide how to proceed.
What backup options do you offer?
We design and maintain reliable on-site, off-site, and cloud-based backup systems. We will help you choose the right combination for your data, your budget, and your peace of mind, so a hardware failure never turns into a lasting loss.
How do you keep my data safe when I recycle old electronics?
Responsible e-recycling is about more than just hardware. We securely destroy the data on your old devices and recycle the equipment in an eco-friendly way, so nothing sensitive ever leaves your hands unprotected.
What kinds of computers and devices do you work on?
We handle desktops, laptops, printers, and networking equipment of all kinds, working with all major brands. If you are not sure whether we can help with your specific device, just ask. The answer is usually yes.
How do I get started or schedule service?
It is easy. Call or text us at 402-641-4255, or send a message through our Contact page and we will get back to you promptly to talk through your needs and schedule a time that works for you.
Still have a question?
We are glad to help. Contact us or call 402-641-4255.